Terms & Conditions
By accessing the Shagufaah website, you agree to the following terms:
1. Website Use
- You agree not to misuse the website.
- You must not attempt to hack, disrupt, or misuse the platform.
2. Product Representation
We strive to display product colours accurately. However, slight variations may occur due to lighting or screen differences.
Handcrafted items may have minor irregularities, which are part of their uniqueness.
3. Pricing
- Prices are subject to change without notice.
- In case of pricing errors, we reserve the right to cancel the order.
4. Order Acceptance
Order confirmation email does not guarantee acceptance. We reserve the right to cancel any order due to stock or verification issues.
5. Intellectual Property
All content, logos, designs, and images belong to Shagufaah. Unauthorized use is prohibited.
6. Limitation of Liability
Shagufaah shall not be liable for indirect, incidental, or consequential damages arising from website use.
7. Governing Law
These terms are governed by the laws of Jammu & Kashmir.
Shipping Policy
At Shagufaah, we aim to deliver your handcrafted pieces safely and on time.
Order Processing
- Orders are processed within 3–7 business days.
- During festive seasons or sales, processing may take longer.
- Custom or made-to-order pieces may require additional time.
Shipping Timeline
- Domestic Delivery (India): 5–10 business days
- International Delivery: 10–20 business days
Delivery timelines are estimates and may vary due to logistics or unforeseen delays.
Shipping Charges
- Shipping charges are calculated at checkout.
- Free shipping may be offered during promotional campaigns.
Tracking
Tracking details will be shared via email/WhatsApp once dispatched.
Address Accuracy
Customers are responsible for providing accurate shipping information. Shagufaah is not responsible for delays due to incorrect addresses.
Customs & Duties (International Orders)
International customers are responsible for customs duties, taxes, or import charges imposed by their country.