Privacy Policy

(Last Updated: 03-03-2026)

At Shagufaah, we value your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

a) Personal Information

When you:

Create an account
Place an order
Subscribe to newsletters
Contact customer support

We may collect:

Name
Email address
Phone number
Shipping & billing address
Payment details (processed via secure third-party gateways)

b) Non-Personal Information

We may automatically collect:

IP address
Browser type
Device information
Pages visited
Cookies & usage data

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Send order confirmations and updates
Improve website performance
Personalize your shopping experience
Prevent fraud and enhance security

We do not sell or rent your personal data to third parties.

3. Payment Security

All payment transactions are processed through a secure, PCI-compliant payment gateway (Razorpay). We do not store your card details on our servers.

4. Cookies

We use cookies to:

Improve browsing experience
Analyze traffic
Enable cart functionality

You may disable cookies via browser settings, but some features may not function properly.

5. Third-Party Services

We may share data with:

Shipping partners
Payment gateways
Marketing & analytics providers

All partners are required to maintain confidentiality and data protection standards.

6. Data Protection

We implement industry-standard security measures to protect your data. However, no online transmission is 100% secure.

7. Your Rights

You may:

Request access to your data
Request correction or deletion
Opt out of marketing emails

8. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of Jammu and Kashmir UT. Any disputes arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts in Srinagar, UT, and shall be governed by applicable IT and data protection regulations.